Player Privacy Policy
This Privacy Policy explains how SpinMills collects, uses, and protects the personal information you provide when you use our online casino services in Canada. We take your privacy seriously and describe below what data we collect, how we use it, and the choices available to you.
Types of data we collect
Personal data
When you register an account or contact us, we collect personal details such as your name, date of birth, email address, phone number, billing address, and government ID when verification is required. We also record account credentials and preferences to manage your profile and keep your account secure.
Technical data
We collect technical information each time you access our site or mobile interface. This includes IP address, device and browser type, operating system, language settings, and connection data. We use this data to maintain the service, troubleshoot issues, and prevent abuse.
Transactional data
Transactional information covers deposits, withdrawals, wagers, game activity, bonuses, and account balance history. We record payment method details and transaction timestamps to process payments, comply with security checks, and meet regulatory obligations.
How we use your information
We use collected data to operate and improve our services, process payments, verify identity for KYC checks, detect and prevent fraud, provide customer support, and communicate about account activity. With your consent, we may send promotional messages and offers, which you can opt out of at any time.
Data protection practices
We protect personal information using administrative, technical, and physical safeguards appropriate to the sensitivity of the data. This includes access controls for staff, regular security reviews, and industry-standard encryption for data in transit. We retain information only as long as necessary for business, legal, or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to enable basic site functions, remember your preferences, analyse site usage, and deliver relevant marketing. You can manage cookie settings through your browser or device. Third-party analytics and advertising partners may also place cookies and collect anonymized usage data.
User rights
Depending on applicable law, you may have rights to access, correct, restrict, or delete your personal data. You may also object to certain processing activities or request a copy of your personal data in a portable format. We will respond to verifiable requests in accordance with legal requirements.
Access, correction and deletion of data
To request access, correction, or deletion of your personal data, contact our privacy team at [email protected]. We will ask for reasonable information to verify your identity before responding. Some requests may be limited by legal or operational requirements.
Information sharing and third parties
We share data with service providers that help operate the platform, process payments, host services, run games, perform analytics, and support fraud prevention. We may also disclose information as required by law or to protect against fraud and legal claims. We require third parties to handle personal information securely and only for permitted purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates your acceptance of the revised policy.