SpinMills Casino Terms and Conditions
These Terms and Conditions set out the rules governing use of SpinMills’ online casino services in Canada. The page explains our relationship with you as a user, what we expect from account holders, and how we manage promotions, payments and disputes. By registering or playing on our platform you agree to comply with these rules and any other policies we publish on the site.
Account responsibilities
You are responsible for keeping your account information accurate and for maintaining the confidentiality of your login details. You must not share your account or let others play on your behalf. We require prompt notification if you suspect unauthorised access or if your account details are compromised. We may suspend or close accounts where we detect fraud, bonus abuse, multiple accounts, or other breaches of these terms.
Eligibility requirements
To register and play you must meet local legal age and eligibility rules that apply in your province or territory. Only one account is permitted per person, household and payment method unless we agree otherwise. We reserve the right to request identity and address verification documents at any time and to refuse or restrict access where documentation is not satisfactory.
Acceptable platform use
Use of the site must be lawful and honest. You must not attempt to manipulate games, exploit software bugs, or use automated tools to access or play on the platform. VPN or anonymising services that hide your true location may be restricted. We may place temporary holds, void bets or restrict features where suspicious activity is detected.
General bonus and promotion rules
Promotions are subject to specific terms that apply in addition to these conditions. Where bonuses or free spins are awarded, they will be credited and tracked according to the promotion rules. Wagering requirements, game restrictions, maximum bet rules and expiry dates can apply to bonus balances. We may cancel or reclaim bonuses if we reasonably suspect manipulation, collusion or breaches of promotional terms.
Deposits and withdrawals
Verification and security
We may require KYC documents and additional checks before processing withdrawals. Payment methods available to Canadian players are listed in the cashier section and may include card and e-wallet options. We perform routine checks to prevent fraud and to comply with payment service procedures.
Limits and holds
Deposit and withdrawal limits, pending periods and processing details vary by payment method and your account status. Large withdrawals may be subject to additional verification or staged payments. If a withdrawal is delayed, contact our support team for an update.
Dispute resolution
If you have a complaint about your account, a game result or a payment, contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If we cannot reach agreement, further escalation steps will be described in our complaints procedure available on the site.
Updates to terms and conditions
We may update these terms from time to time. Updated terms will be published on the site and will take effect as stated in the notice. Continued use of your account after changes are posted constitutes acceptance of the revised terms. For questions about changes, contact our support team through the help channels on the site.