Responsible Gambling Policy

At SpinMills we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. That means offering clear tools, straightforward limits, and support options so Canadians can manage their activity and make informed choices about their account.

Player protection principles

We base our approach on prevention, transparency, and prompt assistance. We promote safe play by making limits and account controls easy to find, by requiring age verification at registration, and by training support staff to respond quickly if a player shows signs of problem gambling. Our goal is to reduce risk and keep play recreational.

Activity-control tools

Every account includes a set of tools you can use at any time to control how you play. These are available via your profile settings and can be adjusted without contacting support for most changes.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much money enters your account. Limits are effective immediately in many cases and any request to raise a limit may require a short waiting period to prevent impulsive increases.

Loss limits

Loss limits let you cap the total net losses over a chosen period. Use these to keep spending predictable and aligned with your budget. Loss limits can be set and reduced at any time; increases may be subject to a cooling-off period.

Time limits and account breaks

We offer session reminders and time limits to help manage play duration. You can activate short account breaks or longer cooling-off periods to take a step back. Session reminders are optional and can be switched on in your account settings.

Self-exclusion

If you need a longer break, self-exclusion is available. Choose a temporary exclusion or a permanent closure of your account. During self-exclusion we will block access, suspend marketing communications, and refuse account reactivation until the exclusion period ends. For permanent closures, contact support to confirm the process.

Signs of problematic behaviour

Watch for changes such as chasing losses, borrowing money to play, loss of interest in other activities, or concealing play from family. If you notice these behaviours in yourself or someone you care about, consider using limits, taking a break, or seeking professional support.

Tips for maintaining control

Set a clear budget before you play and stick to it. Use deposit and loss limits, turn on session reminders, avoid playing when stressed or under the influence, and never gamble to solve financial problems. Regularly review your account history to stay aware of your activity.

Professional help and support organisations

If you need more help, contact local Canadian support services or national helplines for gambling support. You can also speak to our support team for guidance on using account controls. For urgent assistance, reach out to qualified counselling services in your province.

If you have questions about responsible play at Spin Mills, visit your account responsible gambling page or contact support for help with limits, self-exclusion, or any concerns about safe play.