General Terms and Conditions
These Terms and Conditions describe the rules that govern your use of SpinMills and the services we provide on our platform. They set out the relationship between you and us, covering account obligations, eligibility, acceptable use, bonuses, payments and how disputes are handled. By registering or using the site you agree to follow these terms; where we refer to "we", "us" or "our" we mean SpinMills and the operator of the platform.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Use a valid email address, maintain control of your password, and notify us immediately if you suspect unauthorised access. You must not share login credentials or allow others to play under your account. We may require identity verification and supporting documents before processing withdrawals or when required by our internal procedures. Failure to provide requested documents may result in account suspension or restrictions on withdrawals.
Eligibility requirements
Access to the platform is limited to users who meet local legal age and regulatory requirements. You must be of legal gambling age in your province or territory to create an account. Only one account per person, household or device is permitted unless explicitly authorised. We reserve the right to refuse registration or to close accounts where eligibility cannot be confirmed.
Acceptable platform use
Use the site lawfully and in good faith. Prohibited behaviour includes attempting to manipulate games, using bots or scripts, conducting chargeback abuse, operating multiple accounts to exploit promotions, and using VPNs to conceal your location where this breaches our terms. We may restrict activity, void bets or forfeit funds when we detect fraud, abuse or other breaches of these rules. Self-excluded or suspended accounts are not permitted to resume play until the exclusion period ends and reactivation procedures are completed.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms which will be provided with each offer. Unless otherwise stated, bonuses are non-transferable and limited to one per person, household or IP. Wagering requirements, maximum bet limits and excluded games will apply where indicated in the promotion terms. We may withhold, void or reclaim bonus funds and related winnings if we determine there has been bonus abuse, irregular play or a breach of promotional conditions.
Deposits and withdrawals
Payment methods, minimums and processing times are shown in the cashier. We process deposits and withdrawals according to the selected method and following any required verification checks. Withdrawal requests may be subject to identity checks and may be delayed while documentation is reviewed. We may apply limits, hold periods or request additional information to comply with security and anti-fraud procedures. Any fees charged by third-party payment providers are the responsibility of the user unless stated otherwise.
Dispute resolution
If you have a dispute, contact our support team via [email protected] and provide full details. We aim to resolve most issues through direct communication. If we cannot reach agreement, the dispute will be handled according to the escalation process set out in our internal policies. Use of the platform does not remove your right to seek remedies in local courts where applicable.
Updates to terms and conditions
We may update these terms from time to time. When changes are material we will notify you through the site or by email. Continued use of your account after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly and to stop using the service if you do not accept any changes.
Where a specific provision conflicts with local law, the applicable local requirement will prevail to the extent required. For clarity, references to Spin Mills in any supporting pages carry the same meaning as SpinMills used above.