Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. You can reach us via live chat, email or phone for fast, practical help. We handle account verification, deposits and withdrawals, bonus queries and site access problems. We can also guide you through KYC uploads, withdrawal requests and promo clarifications. For VIP or affiliate enquiries we offer dedicated routing to make sure your request is handled quickly and clearly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply 15 min) |
| General enquiries | [email protected] (billing & account queries; reply within 24h) |
| Affiliate enquiries | [email protected] (partner team; reply 48h) |
| Phone | +1 416 582 3094 (English support) |
| Working hours | 24/7 (live chat & email) |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line, your account ID, and up-to-date contact details to avoid delays. Providing complete information helps our team process your request faster and reduces follow-up time.
Send us a message
NameEmailMessageSend messageResponse Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, while more complex issues, such as payment verifications or account investigations, may take longer depending on the nature of the case and any required checks. We’ll keep you updated on progress and provide an estimated timeline when a matter requires extra review.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please send them our way. Every message is reviewed carefully by our team and helps shape updates to promotions, payments, mobile features and overall user experience. Your input matters and makes the service better for all Canadian players.